Booking Terms – Chalets Cocoon

Please read our booking terms carefully and don’t hesitate to get in touch if you have any questions

  • Holiday payment terms:
    A 30% non-refundable deposit is required to secure the booking.
    The balance is due 10 weeks prior arrival in resort.

  • Check-In: 5:00pm | Check-Out: 10.00am
    You can store your luggage in case of an earlier arrival / departure and use the co-working space / communal area whilst waiting for your apartment / transfer.
    Please bring Photo ID and printed booking confirmation with you to check-in to Chalets Cocoon.

  • Damage Deposit:
    It’s the norm to charge a damage deposit on self-catered bookings. This will be collected on arrival (Visa or MasterCard credit cards).
    The amount is €500 per bedroom.

  • Cleaning / End-of-stay requirements:
    You will arrive to a fully cleaned property. In the event that you find it hasn’t been cleaned properly on arrival please contact the Cocoon staff immediately.
    Before your departure we require you to:

– leave the apartment in a tidy and acceptable state
– leave the kitchen (including appliances, cookware etc.) clean
– empty all dustbins, refrigerator and dishwasher
– return furniture as well as other items to their original position

If the apartment is not left according to the chalet check-out requirements, please be aware that an additional cleaning charge may apply and will therefore be taken off the security deposit.


  • Lost keys:
    There will be a charge of €70 per lost key.

  • Smoking & Animals:
    There is a strict no smoking policy in all of our chalets.
    Pets have to be pre-booked and a charge of €25 per night applies.

Our Chalets

We believe we have some very special chalets to offer to our guests.

From our most luxurious duplex chalet with jacuzzi spa baths, steam shower and boot warmers to comfortable Alpine-style chalet apartments, sleeping between 4 and 12 people. All situated either with unbeatable ski-in ski-out location or within the heart centre of the village!

View all our Chalets

Simply get in touch

Get in touch...