Please read our booking terms carefully and don’t hesitate to get in touch if you have any questions
- Holiday payment terms:
A 30% non-refundable deposit is required to secure the booking.
The balance is due 10 weeks prior arrival in resort.
- Check-In: 5:00pm | Check-Out: 10.00am
You can store your luggage in case of an earlier arrival / departure and use the co-working space / communal area whilst waiting for your apartment / transfer.
Please bring Photo ID and printed booking confirmation with you to check-in to Chalets Cocoon.
- Damage Deposit:
It’s the norm to charge a damage deposit on self-catered bookings. This will be collected on arrival (Visa or MasterCard credit cards).
The amount is €500 per bedroom.
- Cleaning / End-of-stay requirements:
You will arrive to a fully cleaned property. In the event that you find it hasn’t been cleaned properly on arrival please contact the Cocoon staff immediately.
Before your departure we require you to:
– leave the apartment in a tidy and acceptable state
– leave the kitchen (including appliances, cookware etc.) clean
– empty all dustbins, refrigerator and dishwasher
– return furniture as well as other items to their original position
If the apartment is not left according to the chalet check-out requirements, please be aware that an additional cleaning charge may apply and will therefore be taken off the security deposit.
- Lost keys:
There will be a charge of €70 per lost key.
- Smoking & Animals:
There is a strict no smoking policy in all of our chalets.
Pets have to be pre-booked and a charge of €25 per night applies.