Please read our booking terms carefully and don’t hesitate to get in touch if you have any questions
- Holiday payment terms:
A 25% non-refundable deposit is required to secure the booking.
The balance is due 10 weeks prior to arrival in the resort.
Our standard cancellation policy applies as per ‘Article 3’ of our general ‘Terms & Conditions’.
- Check-In: 5:00pm | Check-Out: 9.00am
You can store your luggage in case of an earlier arrival/departure. Please let us know in advance.
- Damage Deposit:
It’s the norm to charge a damage deposit on self-catered bookings. The amount depends on the size and standard of the property. You will find a list below.
We will collect the damage deposit ideally prior to your arrival in the resort and release it once we checked the property after your departure.
€2500 | £2200
Chalets Astilla, Chardon, La Fermette
€2000 | £1750
Chalets Le Pic Blanc, Malina, Riondaz, Saint Pères
€1500 | £1300
Chalets Fruitière – Astragle, Bernardie & Camarine; Prestige N5, Nant Giraud, Ann, Alice Velut – Perce Neige
€750 | £650
Chalets Alice Velut – Azalee, Iris, Marguerite & Violette; Prestige N1, N2, N3, N4, Encombres
Please contact us if you cannot find your chalet on this list. A damage deposit may still be collected.
- Extra person fee:
Some of our properties have the option of increasing the capacity and adding extra people on a sofa or fold-out beds. In this case, the charge for adding an extra person is 25% of the per-person price (Listed price divided by the total number of beds in the chalet). The minimum fee is €70 per extra person.
- Cleaning / End-of-stay requirements:
You will arrive at a fully cleaned property. In the event that you find it hasn’t been cleaned properly on arrival, please contact us immediately so we can rectify this as soon as possible.
Before your departure, we require you to:
– leave the apartment in a tidy and acceptable state
– remove all rubbish and recycling
– leave the kitchen, appliances, and all contents clean, put kitchen items back in the cupboards as found, and empty the dishwasher or drying rack before your departure
– wash, dry, and clear away all dishes
– strip beds and put linen/towels in one pile
– sweep out the fireplace
– return furniture as well as other items to their original position
If the chalet is not left according to the chalet check-out requirements, please be aware that an additional cleaning charge may apply and will therefore be taken off the security deposit.
- Smoking & Animals:
There is a strict no-smoking policy in all of our chalets. Furthermore, pets are not allowed unless permission is specifically requested and given at the time of booking and strict ‘pet rules’ apply.
